Outreach and Engagement Specialist

Position Summary: The Engagement Specialist conducts street outreach and engagement activities with individuals. They will learn about the needs of individuals encountered, provide education on services and resources available to them, and provide in-person warm handoff introductions to service providers.

Direct Supervisor: Director of Behavioral Health Services

Duties and Responsibilities:

• Conduct street outreach and engage individuals in target locations.
• Employ engagement strategies in order to learn about the needs of individuals encountered and see how best to support them.
• Utilize harm reduction and person-centered approaches when meeting individuals.
• Hand out hygiene kits and sandwiches
• Hand out safer use kits and provide education on Narcan administration and fentanyl strip.
•  Inform individuals encountered on the services and resources available to them in the community, including Crossroads to Recovery
• Maintain a social service provider network to increase access to referral sources.
• Make referrals based on individual need, which may include medical, housing, mental health, and substance us.
•  Make transportation services available e.g., metro cards, Uber and provide in person warm handoff introductions to service providers.
• Maintain QuickBase database and document community outreach efforts.
• Participate in staff meetings, supervisory meetings, and trainings.
• Identify and report opportunities to improve the quality of care, staff effectiveness, and participant satisfaction.
• Additional responsibilities as assigned.

Qualifications:

• Bachelor’s degree in social work or another relevant field.
• New York State Certified Recovery Peer Advocate (CRPA), Credentialed Alcohol and Substance Abuse Counselor (CASAC), or Licensed Master Social Worker desired.
• Experience working in behavioral health and with people with substance use disorder.
• Demonstrated history of engaging and building relationships with individuals in need.
• Commitment to and experience in working with individuals with diverse cultural backgrounds who are involved, or at risk of involvement, with the criminal/juvenile justice system, HIV/AIDS, or substance use.
• Excellent written and oral communication skills
• Excellent presentation skills
• People who have been impacted by the criminal legal system or are formerly incarcerated are strongly encouraged to apply.

At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate’s salary is determined by the combination of knowledge, skills, competencies, experience, and geography.

ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME.

Posted On: October 20, 2023