Behavioral Health Coach II + Peer Certification

Rochester, NY


| On Location / In Office

$19 - $20/hr.

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General Description

Behavioral Health Recovery Coach provides individuals who are diagnosed with mental health, substance use and/or chronic health conditions and are eligible for Home and Community Based Services (HCBS) or Community Oriented Recovery & Empowerment (CORE) Services with recovery-oriented activities and interventions, using a trauma-informed, non-clinical approach. Activities and interventions include individual’s recovery goals, including education and vocational objectives.



Essential Duties and Responsibilities

  • Assist individuals with learning adaptive behaviors and responding to or avoiding identified precursors such as cravings or triggers that result in relapse in unhealthy behavior or functional impairments.
  • Provide training to individual/family on treatment regimen choices including but not limited to: recovery support options; recovery concepts; advocacy; understanding substance use disorder/mental illness or chronical health conditions and treatment; medication education; effects of trauma; psychosocial rehabilitation; habilitation; crisis intervention and related tools and skills including but not limited to Individual Recovery Plans, self-care, emotional validation, communication skills, boundaries, emotional regulation, behavioral relapse prevention, violence prevention and suicide prevention.
  • When appropriate, assist family members in the acquisition of knowledge and skills necessary to understand and address the specific needs of the individual who is Medicaid eligible in relation to their substance use disorder/mental illness and treatment.
  • Collaborate with family and caregivers to develop positive interventions to address specific presenting issues and to develop and sustain health and stable relationships to support the individual’s recovery.
  • Assist individuals to develop skills necessary for community living and recovery with ongoing assessment of their functional status and creation of (re)habilitative goals.
  • Develop and implement behavioral heal and/or health education support groups for individuals with substance use, mental health, or chronic health conditions.
  • Instruction in self-advocacy skills including activities designed to facilitate individuals’ ability to access social service systems (e.g. health care, substance use treatment, employment, vocational rehabilitation, entitlement/benefits, self-help groups, etc.) and other recovery-oriented systems of care.
  • Assistance with increasing social opportunities and developing social support skills that improve life stressors resulting from the individual’s disability and promote health, wellness and recovery.
  • Assist Individuals with linkage to and system navigation within behavioral health and human services systems to access appropriate care.
  • Serve as a professional resource and provided leadership within the department and among staff.
  • Complete educational intakes, observations, and or evaluations to assist clients with developing a plan to start or return to school and education trainings based on participants’ interests, abilities, and strengths.
  • Provide additional one-on-one tutoring and skill development for individuals as needed.
  • Assist individuals to understand and overcome personal, social, or behavioral problems affecting their educational and employment goals.
  • Analyze, identify, and address potential barriers such as support needs, transportation options, skill development and others as needed to assist clients in meeting educational and employment goals.
  • Create service plans that are measurable goals and objectives based on client diagnosis that will specify type, frequency, intensity, and duration of service delivery.
  • Interact and collaborate with employers, family/friends, Care Coordinator, and Managed Care Organization (MCO) to ensure timely implementation of service plan.
  • Evaluate educational and/or vocational plans, assist with skill development, financial aid resources, assist with applications and other resources necessary.
  • Provide support in a variety of educational and employment settings.
  • Link individuals with education-related community services and accommodations.
  • Serve as a job coach to assist individuals in gaining skills to be successful in competitive employment.
  • Participate in training as needed or as assigned by supervisor.
  • Participate in staff meetings and other department and/or agency activities as required.
  • Assure compliance with all applicable local, state, and federal regulation and agency policies.
  • Represent Catholic Charities Family and Community Services on appropriate committees.
  • Any other duties as assigned by supervisor.
  • Represent Catholic Charities at committees as desired and approved by supervisor.
  • Participates in regular individual supervisions and team meetings.
  • Other duties as assigned.
  • Provide transportation to clients in agency or personal vehicle as required, based on program need.
  • If peer certified:
    • Provide Peer services in the individuals home or out in the community to support individuals before (or in) a crisis or relapse.
    • Assist individuals in modeling a successful recovery lifestyle, including participation in recovery activities that go beyond the traditional scope of treatment providers (social events, meeting, recovery celebrations, etc.)
    • Share his/her own personal experiences of recovery to build rapport and use a trauma-informed, non-clinical approach to assist individuals with initiating recovery, maintaining recovery, and enhancing their quality of life in long-term recovery.
    • Serve as a personal guide and mentor and model effective coping techniques and self-help strategies.


Note:     The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive.  Employees are required to follow appropriate supervisory direction and perform other related duties as required.



Education:           Bachelor’s degree in human service or related field required and a minimum of 1 year of experience working with persons with substance use, mental health disorder and chronic health conditions (internships/volunteer duties may be acceptable).


If providing Peer supports, a current certification in Certified Recovery Peer Advocate (CRPA/CRPA-P) or a Certified Peer Specialist certification (NYCPS/NYCPS-P) is required.


                        A combination of experience and education may be substituted at the discretion of the Executive Director.


Experience:          Minimum of 1 year of experience working with persons with substance use, mental health disorder and chronic health conditions.


Physical Demands/Work Environment:  The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting up to 10 lbs. .and to operate a motor vehicle.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 


Compliance:  Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.  All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.


Additional Requirements:

·         Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.

·         Possess excellent verbal and written communication skills.

·         Previous experience working with diverse populations, including low to moderate-income families.

·         Ability to multi-task and prioritize duties.

·         Ability to travel in all weather conditions throughout the counties served.

·         Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.

·         Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.

·         Proficiency and experience with PC’s. Microsoft applications and Electronic Health Records.

·         Ability to analyze and interpret data and to handle problem resolution.

·         Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier.

·         Continuous use of a reliable, registered, and insured vehicle.

·         Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance.

·         Demonstrate commitment to Agency Mission Statement.


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